Return and Refund Policy for Shirly Black Shop

At shirlyblack.shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple return and refund process, subject to the conditions outlined below.

Please read our Return and Refund Policy carefully to understand how to initiate a return, what is eligible for a refund, and the terms that apply.

Returns

• Eligibility for Returns:

  • Items must be returned within 7 days of the delivery date.
  • The item must be in new, unused condition, with all original packaging, labels, and tags intact.
  • Certain products are non-returnable, including but not limited to:
    • Customized or personalized items
    • Perishable goods
    • Intimate or sanitary products (e.g., underwear, swimwear, etc.)
    • Gift cards or digital products

• Return Process:

  1. Contact Us: To start a return, please email us at info@shirlyblack.shop or use our online returns portal (if available) to request a return authorization. Be sure to include your order number and the item(s) you wish to return.
  2. Return Authorization: Once we approve your return, we will provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Shipping the Return: You are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure that the item arrives safely.
  4. Processing the Return: Once we receive your returned item, we will inspect it and notify you about the status of your refund.

• Return Shipping Fees:

  • If the return is due to an error on our part (e.g., defective or incorrect items), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for the return shipping fees.

Refunds

• Refund Eligibility:

  • Refunds will be issued once the returned item has been inspected and deemed eligible for return. The item must meet the return conditions outlined above (unopened, unused, etc.).
  • We reserve the right to refuse a refund if the returned item does not meet these conditions.

• Refund Method:

  • Refunds will be processed to the original method of payment.
  • The time it takes for the refund to appear on your account may vary depending on your bank or payment provider (usually 5-10 business days).

• Partial Refunds:

  • If the item is returned in damaged, used, or altered condition, or if the original packaging is missing or damaged, we may issue a partial refund, or we may refuse the refund entirely.

• Restocking Fees:

  • In some cases, we may apply a restocking fee for returned items. This fee will be deducted from your refund.

Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the item you’d like instead.

Damaged or Defective Items

• If your item is damaged or defective upon arrival, please contact us immediately. We will arrange for a replacement or full refund, including covering the return shipping cost.
• We may request photos of the damaged item and packaging to expedite the resolution process.

Cancellations

• Order Cancellations: You can cancel your order before it has been processed or shipped by contacting us at info@shirlyblack.shop. Once an order has been shipped, it cannot be canceled, but you can return the item for a refund.
• Subscription or Recurring Orders: If you have subscribed to a recurring order, you can cancel future shipments by contacting us at least 10 days before your next scheduled shipment.

How to Contact Us

If you have any questions about our return and refund policy, or need assistance with your return, please contact us at:

Shirly Black Shop
Email: info@shirlyblack.shop
Phone: +1 980 8089805

We strive to make your shopping experience as enjoyable as possible, and we hope this policy helps you understand our return and refund process. If you have any concerns or need further assistance, please don’t hesitate to reach out. Thank you for shopping with shirlyblack.shop!